1. Who is responsible for processing your data?
Company Name: GESTION HORECA GRANADINA SOCIEDAD LIMITADA
Tax ID: B26951483
Postal Address: Avenida Granada 1, Peligros 18210 (Granada)
Telephone Numbers: +34 604 90 64 09 (Hotel El Nogal) / +34 604 89 38 05 (Al-Sabika Restaurant)
Email: [email protected]
2. For what purpose do we process your personal data?
At GESTION HORECA GRANADINA S.L. We process the information provided by interested parties for the following purposes, depending on the channel through which you contact us:
Reservation Management (Hotel and Restaurant): To manage your accommodation reservations at Hotel El Nogal or table reservations at Restaurant Al-Sabika, including confirmation, modification, or cancellation, as well as payment and billing management.
Customer Service: To respond to your inquiries, requests for information, questions, or suggestions submitted through our contact forms, email, or telephone calls.
Legal Obligations: To comply with applicable legal obligations, such as the communication of data to the State Security Forces (traveler registration) in accordance with current hotel regulations.
Commercial Communications: With your express consent, to send you offers, promotions, and news about the hotel and restaurant services.
3. What is the legal basis for processing your data? The legal basis for processing your data varies depending on the purpose:
Performance of a contract: Processing is necessary for managing your room or table reservation, as well as for providing the contracted services.
Legal obligation: Compliance with tax regulations (invoicing) and public safety regulations (Traveler Registration Book).
Consent of the data subject: For resolving website queries and for sending commercial communications or newsletters. This consent can be withdrawn at any time.
4. How long will we keep your data?
The personal data provided will be kept:
For the time necessary to manage the reservation and the stay or the restaurant service.
Once the service has ended, the data will be blocked for the periods required by Spanish tax and civil law to address any potential liabilities (generally between 4 and 6 years).
In the case of subscriptions to commercial newsletters, until the user requests to unsubscribe or revokes their consent.
5. To whom will your data be disclosed?
Your data will not be transferred to third parties, except where legally required. Specifically, it will be disclosed to:
State Security Forces and Corps (Police/Civil Guard) in compliance with Organic Law 4/2015 on the Protection of Public Safety (guest registration).
The Tax Agency and banking institutions for the management of collections and taxes.
External data processors (such as providers of reservation systems, hotel management software, or tax advisors), who process the data strictly following our instructions and under contracts that guarantee data security.
No international data transfers are made outside the European Economic Area.
6. What are your rights when you provide us with your data?
Everyone has the right to obtain confirmation as to whether or not we are processing their personal data. You can exercise the following rights with the Data Controller:
Right of Access: To know what data of yours we are processing.
Right to Rectification: Request the correction of inaccurate or incomplete data.
Right to Erasure (“right to be forgotten”): Request that your data be deleted when it is no longer necessary for the purposes for which it was collected.
Right to Object: Request that your data not be processed for specific purposes (e.g., marketing).
Right to Restriction of Processing: Request that the processing of your data be temporarily suspended in the cases stipulated by law.
Right to Data Portability: Receive your data in a structured, commonly used format to transmit it to another data controller.
How to exercise these rights?
You can exercise these rights by sending an email to [email protected] or by mail to the registered office address indicated in section 1, attaching a copy of your national identity document or equivalent to verify your identity.
If you believe that your rights have not been properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) through its electronic headquarters (www.aepd.es).
